Privacy Policy

We collect the following categories of information:

• Account information: email address and password hash (managed by our authentication provider) when you create a ClipTier account.
• Source content: video files you upload and URLs you import from third-party platforms (YouTube, TikTok, Instagram, Twitter/X, Facebook).
• Generated content: short clips, transcripts, captions, and metadata produced by our processing pipeline.
• Social account connections: when you connect a YouTube, Facebook, Instagram, or TikTok account, we receive and store OAuth access tokens and refresh tokens, the connected channel/page identifier, channel name, and avatar URL. We do not receive or store your platform passwords.
• Google Sheets content: when you connect a Google Sheet for auto-posting, our service account reads the cells you make available (typically source URLs and posting status). We do not access other Sheets or Drive content.
• Usage information: log data such as IP address, browser type, pages visited, and timestamps, used for security and performance.
• Billing information: when you purchase credits, payment is processed by a PCI-compliant payment provider; we do not store full card numbers.

• To provide, operate, and improve the Service.
• To process source videos through our pipeline (face detection, transcription, and virality analysis using third-party AI services).
• To publish clips to your connected social accounts when you enable an automation, using the OAuth tokens you provided.
• To read Google Drive file links from a Google Sheet you have explicitly configured for video processing.
• To send transactional emails (account verification, billing, errors).
• To detect, investigate, and prevent abuse, fraud, or security incidents.
• To comply with legal obligations.

The use of raw or derived user data received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

ClipTier's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We use access to your YouTube account only to upload clips you have requested, to read your channel name and avatar for display in the ClipTier dashboard, and to retrieve performance analytics (views, watch time) for clips you have published.
• We use access to your Google Sheets (via the spreadsheets scope) only to read source video URLs from the specific spreadsheet you have explicitly configured for a ClipTier automation, and to write status updates back to that sheet. We do not access any other spreadsheets or Google Drive files.
• We do not sell, transfer, or use Google user data for advertising, credit evaluations, or any purpose other than providing or improving user-facing features that are prominent in the Service.
• We do not use Google user data to train artificial intelligence or machine learning models, whether for generalized, non-personalized, or any other purpose.
• ClipTier accesses Anthropic Claude models via AWS Bedrock for video analysis and the analytics AI chat feature. AWS Bedrock's terms explicitly prohibit using customer data to train or improve foundation models. Google user data processed within these features is never used to train or improve any AI or ML model.
• We do not allow humans to read Google user data, except (a) with your explicit consent, (b) for security purposes (such as investigating abuse), (c) to comply with applicable law, or (d) where the data is aggregated and used for internal operations and is impossible to associate with a specific user.

When you connect a Facebook Page or Instagram Business/Creator account, ClipTier receives and stores the following data via Meta's APIs:

• OAuth access tokens and refresh tokens to authenticate publishing requests on your behalf.
• Your page or account name and profile picture, displayed in the ClipTier dashboard.
• Page ID and account ID, used to route clips to the correct destination.

We use this data only to publish Reels and video clips you have explicitly requested via an active automation, and to display your connected account in the dashboard. We comply with Meta's Platform Terms and Developer Policies. We do not sell, transfer, or use Meta Platform Data for advertising, surveillance, credit or eligibility determinations, or any purpose beyond providing the ClipTier publishing features you have configured.

Retention and deletion: OAuth tokens for Meta accounts are deleted immediately when you disconnect the account from the Connections page. All Meta Platform Data is deleted within 30 days of account deletion. You may also request deletion at any time by emailing hello@cliptier.com or by visiting our Data Deletion page. You can revoke ClipTier's access directly from Facebook Business Integrations settings.

When you connect a TikTok account, ClipTier receives and stores the following data via TikTok's APIs:

• OAuth access tokens and refresh tokens to authenticate publishing requests on your behalf.
• Your TikTok display name and profile picture, shown in the ClipTier dashboard.
• Your TikTok open_id and union_id, used to identify the destination account.

We use this data only to publish video clips you have explicitly scheduled via an active ClipTier automation, and to display your connected account in the dashboard. We comply with TikTok's Developer Terms of Service. We do not sell, transfer, or use TikTok data for advertising, surveillance, or any purpose beyond providing the ClipTier publishing features you have configured.

Retention and deletion: OAuth tokens for TikTok accounts are deleted immediately when you disconnect the account from the Connections page. All TikTok account data is deleted within 30 days of account deletion. You may also request deletion at any time by emailing hello@cliptier.com or by visiting our Data Deletion page. You can revoke ClipTier's access from your TikTok account's authorized apps settings.

We do not sell your personal information. We share information only with trusted third-party providers who help us operate the Service, and only as needed for the following purposes:

• Cloud infrastructure: hosting, storage, processing, and authentication providers that run our application and store user data.
• AI and media processing: services that perform speech transcription, content analysis, and other automated processing on your source videos.
• Payment processing: a PCI-compliant payment provider that handles subscription and credit purchases. We do not store full card numbers.
• Publishing destinations: the social platforms you have explicitly connected (YouTube, Facebook, Instagram, TikTok), to deliver clips you have scheduled.
• Source platforms: when you import a video by URL, we send requests to that platform's servers (e.g., YouTube, TikTok) to retrieve the source content.
• Legal obligations: when required by law, subpoena, or to protect our rights and the safety of users.

All providers we use are bound by contractual obligations to handle your data only for the purposes we authorize. A current list of subprocessors is available on request — email hello@cliptier.com.

All user data, OAuth tokens, and generated clips are stored in cloud infrastructure located in the United States. OAuth tokens are stored encrypted at rest. Communication between your browser and ClipTier is encrypted in transit using TLS. Access to production systems is restricted to authorized engineers and is logged and audited.

No system is perfectly secure. While we use industry-standard safeguards, we cannot guarantee absolute security. If we discover a breach affecting your data, we will notify you in accordance with applicable law.

We retain account and content data for as long as your account is active. You can request deletion at any time by emailing hello@cliptier.com or by disconnecting individual social connections from the Connections page in the dashboard. When you disconnect a social account, we delete the stored OAuth tokens for that account immediately. When you delete your ClipTier account, we delete your uploaded videos, generated clips, and connection records within 30 days.

Google user data: Google OAuth tokens are deleted immediately upon disconnecting your Google or YouTube account. Any Google user data (channel information, analytics retrieved via the YouTube API, or Google Sheets content) is deleted within 30 days of account deletion or upon written request to hello@cliptier.com. We do not retain Google user data beyond what is necessary to provide the requested feature.

You can also revoke ClipTier's access from the source platform itself: for Google, myaccount.google.com/permissions; for Meta, Business Integrations settings; for TikTok, your account's authorized apps page.

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information; to object to or restrict certain processing; to data portability; and to lodge a complaint with a data protection authority. To exercise these rights, email hello@cliptier.com.

For questions about this Privacy Policy or our data practices, contact:

ClipTier
Email: hello@cliptier.com